Rules for Complaints
GUARANTEE OF TRIAL LESSONS
In case of cancellation of attendance in the course after the first four 45-minute lessons, the course fee is refunded in full. Please do not confuse lessons with teaching days. The first 4 lessons of the course can also take place in one day, e.g. in FastTrack courses, summer conversations, etc.
The following cancellation conditions apply to all courses: if you disenrol from the course in its first half (or the first half of each term), the cancellation fee is 50% of the course fee after deducting the lessons already taught. If you disenrol from the course in its second half (or the second half of each term), i.e. after 50% of the lessons taught, the course fee is no longer refunded.
In case of discounted packages “course + exam”, if you do not register for the exam 1 year after the end of the preparatory course, you will be refunded the amount of the exam reduced by a cancellation fee of CZK 1,000. Cancellation of attendance during the preparatory course is governed by the normal cancellation conditions which apply only to a part of the course fee and not to the value of the exam itself.
The course fee is not refunded for missed lessons by the student. Irregular attendance or prolonged absence does not apply as disenrollment.
If you no longer want to continue your studies at our language school and you have not yet paid the course fee for the next term, please cancel your attendance in the course by phone, e-mail or in person at the office of our language school. If you have already paid the course fee, fill in a written request for refund of the course fee at the school office. The course fee will be refunded to you, after deducting the cancellation fees (see above), within 14 calendar days from the date of submission of the written request.
Refund of the course fee can be requested only on the basis of a written request; the form can be picked up by the student at the school office.
Upon termination of attendance in the course for serious health reasons, the applicant is refunded the entire amount on the basis of a written request and a medical certificate after deducting the lessons already taught. Medical reasons mean incapacity for work or hospitalization longer than 2 weeks, or reasons that would prevent students from attending the course (quarantine, fractures, infectious diseases, etc.).
In case of cancellation of attendance in the course due to admission to university or failure to pass the school-leaving examination, the student will not be charged a cancellation fee. Demonstrable evidence must be provided in writing.
If attendance in the course is cancelled for other reasons, the course fee will be refunded after deducting the contractual cancellation fees.
Irregular attendance or prolonged absence does not apply as disenrolment. The day of cancellation of attendance is considered to be the day when the student submits a written request in person at the school office. The student shall immediately report this fact to their insurance company. If the study is cancelled for serious health reasons (hospitalization longer than 8 weeks), the course fee is refunded in full after deducting the lessons taught.
WITHDRAWAL FROM THE CONTRACT
The contract is concluded for a definite or indefinite period with a notice period of one month, which is calculated from the first day of the month following the delivery of the notice. The contractor is entitled to give notice with the effect from its delivery to the other party in the event of a breach of the obligation stipulated by this contract. The contractual relationship may also be terminated by agreement of the contractual parties.
Out-of-Court Settlement of Consumer Disputes
Pursuant to Act No. 634/1992 Coll., on Consumer Protection, as amended, the Czech Trade Inspection Authority is responsible for the out-of-court settlement of consumer disputes arising from a purchase contract or a contract for the provision of services. Further information is available at www.coi.cz.